Frequently Asked Questions
ORDER
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay and other secure payment gateways.
Upon placing your order, you will receive an order confirmation message with your unique order number. Additionally, we’ll send you an email confirming the placement of your order. Please note that it may take up to 30 minutes for this information to arrive in your inbox.
We strive to process orders quickly, but if you need to make changes, please contact service@safedesires.com right away. Once an order has been shipped, we may not be able to cancel or modify it.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Standard shipping within the country typically takes 3-7 business days, while international shipping may take 7-14 business days, varying by destination.
If you suspect your shipment is lost or need information on returns, please contact us at service@safedesires.com and include your order number in the subject line.
RETURNS AND EXCHANGES
We offer store credit, exchanges, or full refunds for items that meet our return criteria.
Exchanges are subject to product availability. If a replacement is unavailable, alternatives can be chosen.
To qualify for a return, the item must be unworn, undamaged, unwashed, and returned within 21 days of delivery.
Log in to your account, locate your order, print the provided shipping label, and follow the instructions for return/exchange.
Refunds are typically processed within 5-10 business days upon receipt of the returned items.
If you receive a defective or damaged item, please contact service@safedesires.com immediately. We will work to resolve the issue promptly, whether through a replacement, exchange, or refund.
For hygiene reasons, we cannot accept returns on lingerie or underwear that have been tried on without undergarments. Please ensure the items remain unworn and in their original condition.
PRODUCTS
We are not. All products will be shipped directly from our Washington State location. If we run out of product in our inventory, we often offer to place a backorder, which is indicated in our product page.
If you purchase a product that is on backorder, we usually fulfill that item within a couple of weeks. It will be shipped from our business when we receive it from our suppliers.
We offer a wide range of sizes to accommodate various body types. Our sizing chart page can help you find the perfect fit.
Yes, we understand the importance of privacy. All orders are shipped in discreet packaging with no indication of the contents.
We place a high priority on ethical sourcing and sustainability. Although we cannot guarantee that all our lingerie is sustainable, we demonstrate our commitment to sustainability through the use of biodegradable packaging.
OTHER SERVICES
While we don’t currently offer virtual fittings, our customer support team is available to assist you with sizing and product recommendations via email. Please reach out to marketing@safedesires.com.
We will be adding this feature soon. If this is a must-have for you right now, please send us a message.
Yes, we have a loyalty program that rewards frequent shoppers with exclusive discounts, offers, and other perks. You can sign up for our loyalty program through this link.