| Standard Shipping | $6.99 | Free |
| 2nd Day Air* | $15 | $10 |
| UPS Standard | $14.99 | $9.99 |
| UPS Worldwide Saver (2–3 days) | $28.99 | $19.99 |
For orders outside of these regions, we’re happy to assist you personally.
Please reach out to our sales team at safedesires.com and we’ll help put together a custom manual order for you.
Example: A UPS 2nd Day Air package dropped off on Friday is guaranteed to deliver by the end of the day on Tuesday. Because 2nd Day Air only counts business days (Monday–Friday), Monday is the first business day and Tuesday is the second.
Return Options
For eligible returns, customers may choose the option that works best for them.
Return Requirements
Because lingerie is intimate apparel, all returns must meet our quality and hygiene standards. Returned items must be:
- Unworn, except for careful try-on over undergarments, with the Safe Desires tag still attached to the garment
- Unwashed, undamaged, and in their original condition
- Free from stains, odors, pet hair, makeup, deodorant, or other signs of wear
- Returned with all original tags attached when applicable
- Returned with every included piece, such as matching panties, straps, garters, accessories, or set components
- Returned within 30 days of delivery
- Not marked as clearance, final sale, or otherwise non-returnable
Clearance Items Are Final Sale. Products marked Clearance cannot be returned for a refund, exchange, replacement, or store credit. A clearance product may also appear within a regular category, such as Babydolls or Bodysuits. The Clearance designation displayed on the product page determines whether the item is final sale.
Exchanges Made Simple
Need a different size or style? We are happy to help with an exchange when the requested product is available. If it is unavailable, the customer may select another eligible item or choose store credit.
Safe Desires will cover the cost of return shipping when a customer chooses an approved exchange or store credit instead of a refund.
Exchanges may not be appropriate when the customer no longer wants the product style. In that situation, the customer may choose a refund or store credit, provided the item otherwise qualifies for return.
Return Shipping and Prepaid Labels
When an eligible item was shipped correctly and the customer requests a refund because of sizing, fit, style, personal preference, or a change of mind, the customer is responsible for the cost of return shipping.
Customers may purchase return postage from the shipping carrier of their choice. For customers who do not have a convenient way to purchase or print a shipping label, Safe Desires can provide a prepaid, trackable return label.
Using your own return shipping: The full eligible order amount will be refunded after the return is received, inspected, and approved.
Using a Safe Desires prepaid return label: The standard $6.99 return label cost will be reflected in the final refund amount.
Choosing store credit or an approved exchange: Safe Desires will provide the return label at no additional cost.
Safe Desires will also cover the return shipping cost when the return is caused by an error on our part, including receiving the wrong product, a damaged item, or a defective item.
Refund Example
The following example shows how the return options may affect the amount received.
Example Order
| Product subtotal | $19.95 |
| Original shipping | $6.99 |
| Original order total | $26.94 |
- Customer purchases their own return shipping: The approved refund is $26.94.
- Safe Desires provides a prepaid return label: The approved refund is $19.95.
- Customer chooses store credit: The customer receives $26.94 in store credit, and Safe Desires covers the return label.
This example is for illustration. The actual refund or store-credit amount will be based on the eligible amount paid for the returned order.
Why Return Shipping Is Not Always Included
Requiring customers to cover return shipping for preference-based refunds is a common practice among online retailers, particularly when the correct item was delivered in acceptable condition.
Shipping charges are costs paid to delivery carriers. The original shipment creates one carrier charge, and returning the item creates a second. These costs are not retained by Safe Desires as additional profit.
If we covered both shipping charges for every preference-based return, those costs would eventually need to be included in the prices paid by all customers, including customers who keep their purchases. Asking the returning customer to cover the return shipment helps us maintain fair everyday product pricing.
We still provide flexible options. Customers may purchase their own return shipping, request a convenient prepaid label, or select store credit or an approved exchange and have Safe Desires cover the return label.
Refund and Store Credit Processing
Once a return is received, our team will inspect the item to confirm that it meets the return requirements. Approved refunds and store credits are typically processed within 5 business days after the returned product has been received.
The time required for a refund to appear on the original payment method may vary depending on the customer's bank or payment provider.
If a returned item does not meet the eligibility requirements, a refund, exchange, or store credit will not be issued. The item may be shipped back to the customer upon request, and additional shipping charges may apply.
Orders Outside the USA and Canada
Online checkout is currently available for customers in the United States and Canada. For orders outside the USA or Canada, please contact our sales team through SafeDesires.com. We may be able to assist with a manually prepared order.
International shipping and return costs may vary by destination and will be reviewed individually before a return is authorized.
Before Sending a Return
Please contact our support team before mailing an item back. We will confirm eligibility, explain the available options, and provide the correct return instructions and address. Items sent without prior authorization may experience processing delays.